Hello, I'm
IT Leader | M365 | Azure | Security
Now Leading Customer Experience Engineering at C Spire and building AI-powered automation for MSP operations.
Help desk to cloud architect. No shortcuts, no CS degree — just 10 years of solving real problems.
I started in Healthcare IT. Moved to closing 36 support tickets a day at a VoIP company. Then I was managing networks for the Mississippi Emergency Management Agency, where downtime wasn't just inconvenient — it was a public safety risk. Now I support customer environments and design Azure cloud architectures at C Spire, holding Microsoft's highest-level Azure certification: AZ-305 Solutions Architect Expert.
Along the way I noticed something most cloud content misses: the people in the trenches. The sysadmin who wants to move into the cloud. The help desk tech who thinks they need a 4-year degree to level up. The IT manager trying to justify a cloud migration to leadership. That's who I create for.
If you're working toward your AZ-104 or AZ-305, trying to understand what Azure actually looks like on the job, or figuring out how to grow a career in tech without a traditional path — connect with me. I share real-world Azure insights, cert tips, and honest career advice from someone who's done every rung of the ladder.
Mississippi Emergency Management Agency
Netlink Voice
Cognos Consultants, LLC
Golden Age Inc. / Golden Age Nursing Home
Designed and validated an automated password reset workflow spanning 100+ managed client organizations. Integrates the ticketing system, RMM platform, and Microsoft 365 so end users get secure resets in minutes instead of waiting on a help desk queue.
Built a custom Model Context Protocol (MCP) server connecting Claude to the vendor APIs an MSP runs on: ticketing, documentation, networking, firewalls, RMM, and licensing. Turns hours of cross-portal swivel-chair work into single conversational requests.
When a critical firewall vulnerability dropped, built PowerShell tooling that assessed 480+ customer domains in hours, identified the exposed subset, and produced per-client risk reports so remediation could start the same day.
A public library of battle-tested LLM prompts for IT operations: Conditional Access audits, phishing triage, incident handoffs, plus the agentic patterns behind them, like adversarial review loops and per-step build verification. Every prompt documents its limits, not just its wins.
This site is a project too — built with Claude Code, deployed on Cloudflare Pages. View the source on GitHub
"I have had the pleasure of working with Drew Minga. He is an excellent all-around IT professional. He is very customer focused. He will take the time needed to explain the issues and offer potential solutions. He is extremely knowledgeable. I could always count on Drew to deliver."
Open to conversations about IT strategy, Azure architecture, Microsoft platforms, or MSP partnerships.