Hello, I'm

Andrew Minga

IT Leader  |  M365  |  Azure  |  Security

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About Me

Help desk to cloud architect. No shortcuts, no CS degree — just 10 years of solving real problems.

I started in Healthcare IT. Moved to closing 36 support tickets a day at a VoIP company. Then I was managing networks for the Mississippi Emergency Management Agency, where downtime wasn't just inconvenient — it was a public safety risk. Now I support customer environments and design Azure cloud architectures at C Spire, holding Microsoft's highest-level Azure certification: AZ-305 Solutions Architect Expert.

Along the way I noticed something most cloud content misses: the people in the trenches. The sysadmin who wants to move into the cloud. The help desk tech who thinks they need a 4-year degree to level up. The IT manager trying to justify a cloud migration to leadership. That's who I create for.

If you're working toward your AZ-104 or AZ-305, trying to understand what Azure actually looks like on the job, or figuring out how to grow a career in tech without a traditional path — connect with me. I share real-world Azure insights, cert tips, and honest career advice from someone who's done every rung of the ladder.

Experience

C Spire

Nov 2023 – Present

Manager, Customer Experience Engineering

Apr 2025 – Present
  • Lead engineering team delivering M365, Azure AVD, Entra ID, and Intune solutions for enterprise and MSP clients
  • Drive cybersecurity awareness programs and compliance initiatives across the client base
  • Architect automation and tooling that reduces manual IT overhead for clients
  • Partner with sales and CX teams to align technical delivery with client outcomes

Applications Support Engineer III

Mar 2025 – Apr 2025

Applications Support Engineer II

Nov 2023 – Mar 2025

Network Operations Manager

Mississippi Emergency Management Agency

Nov 2021 – Nov 2023
  • Drafted network configuration backup process policies to support disaster recovery
  • Diagnosed and executed resolution for network and server issues in a public safety environment where downtime carried real consequences
  • Designed and evaluated WAN and LAN connectivity technologies
  • Planned and implemented upgrades to system hardware and software
  • Researched and recommended new technologies and strategies for improving system performance
  • Implemented, developed and tested file servers, print servers and application servers
  • Maintained flexible schedule and responded to after-hours and weekend emergencies

Client Support Engineer

Netlink Voice

Dec 2019 – Oct 2021
  • Installed, configured and maintained computer systems and network connections
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms
  • Trained customers to use and maintain equipment to reduce recurring service issues
  • Explained complex technology-related issues in understandable terms to customers
  • Maintained servers and systems to keep networks fully operational during peak periods
  • Researched and identified solutions to software and hardware technical problems

Director of Technical Operations

Cognos Consultants, LLC

Jan 2014 – Nov 2019
  • Managed IT for seven long-term care facilities, two assisted living facilities, and three office suites
  • Managed and coordinated takeover and rebuild of acute hospital IT infrastructure
  • Led full conversion of EHR systems to a new fully electronic platform
  • Rebuilt networking infrastructure including servers, workstations, networking, and security systems
  • Played key role in ongoing network design, reevaluation, and optimization to keep pace with company growth
  • Implemented, created, and tested disaster recovery and business continuity plans

IT Technician

Golden Age Inc. / Golden Age Nursing Home

Dec 2011 – Dec 2013
  • Supported all IT services including EHR systems across a healthcare facility
  • Led project to convert all systems from legacy OS and hardware to modern infrastructure including full server, client, and network rebuild
  • Coordinated full implementation of EHR system from paper charts
  • Assisted with HIPAA and environmental compliance
  • Executed technology implementation projects with minimal downtime and business disruption

Skills & Certifications

Cloud & Infrastructure

  • Microsoft Azure
  • Azure Virtual Desktop (AVD)
  • Azure Architecture & Design
  • Microsoft 365
  • Nerdio
  • WAN / LAN Design
  • Server Administration

Identity & Security

  • Microsoft Entra ID
  • Microsoft Intune
  • Conditional Access
  • Cybersecurity Awareness
  • Disaster Recovery
  • HIPAA Compliance

Leadership & CX

  • MSP Management
  • Customer Experience Engineering
  • Team Leadership
  • Process Automation
  • EHR Systems
  • VoIP Systems

Certifications

  • AZ-305 Solutions Architect Expert Microsoft · Oct 2025
  • AZ-104 Azure Administrator Associate Microsoft · Jul 2025
  • AZ-140 Azure Virtual Desktop Specialty Microsoft · Jul 2025
  • AZ-900 Azure Fundamentals Microsoft · May 2024
  • NAF-100 Azure Fundamentals for Endpoint Management Nerdio · Apr 2024
  • New Commerce Experience Advisor Arrow Electronics · Nov 2024
  • MGT456 Cybersecurity in Emergency Operations FEMA · MEMA

Get in Touch

Open to conversations about IT strategy, Azure architecture, Microsoft platforms, or MSP partnerships.

Email Me Connect on LinkedIn